Power Hour-Meeing Your Customers Needs in a Changing Environ
the Workshop (4)
Customer service is a very dynamic skill. What worked yesterday may not work today and likely will not work in the future. Join Rick Edwards, Director of Key Accounts and Economic Development with NorthWestern Energy, in this interactive discussion to learn about some of the tools and techniques used at NorthWestern Energy as well as some of the challenges they face when dealing with customers through a variety of channels.
Registration Fee: $15
For more information, contact Jill at 605-725-1833 or firstname.lastname@example.org.